Responding to Positive or Negative Web Comments

Comment keyboard key. FingerBy Yvette Valencia

Comments on your web content are a sign you’re doing something right! Whether they’re good or bad, receiving comments on your blog is an indicator that people are finding, reading and being influenced by your posts. Because your readers are taking the time to comment on your content, you should return the favor by responding to their web comments.

Responding to Positive Comments Increases Client Dialogue

Everyone loves to get a personal thank you note after giving a gift. Consider comments gifts from your readers and your response a thank you note.

Even if somebody writes something short like, “Great info!” take the time to acknowledge the comment, especially if you don’t get a lot of comments. A simple, “Thank you!” could suffice for these short comments. If you get hundreds of comments, you might choose to write a single note to all the readers who commented thanking them for their kind words if you don’t have time to respond to each one.

When you get longer comments that go in depth about your content, take a bit more time to respond. If you get dozens of these longer comments, you might have to pick and choose which you respond to. But showing commenters that you read and respond to their thoughts will help promote a dialogue between the readers and your site. This, in turn, may foster a stronger relationship with your potential clients.

Responding to Negative Web Comments

While words will never hurt you, you should discourage outright harassment on your site, especially if it attacks your law firm or the clients your law firm serves. Sometimes negative comments come from clients using your blog as a public sounding board for issues with their cases. In these situations, it’s best to add a public follow-up comment briefly addressing their concerns while mentioning that you will be contacting them privately to discuss their issue further.

In other cases, you’ll get general harassment from non-clients just out to bother you. Always remember to keep calm and civil when responding to these negative comments. You don’t want to create the impression that a few negative comments from strangers can ruffle your feathers. Address their comment with respect. If the commenter took issue with something you wrote, calmly explain your reasoning.

The last thing you want to do when responding to negative web comments is encourage hecklers. Responding with animosity will only make the matter worse.

Never Turn Your Back on a Comment

Even spam comments deserve your attention. If your site is receiving too many spam comments (nonsensical words or ads for unrelated sites), talk to your webmaster about anti-spam measures. Fixing spam can be as easy as adding the Akismet plugin for WordPress-based sites or adding a Captcha or other human vs. robot check mechanism. Letting spam get out of control will hide relevant comments and can hinder discussion or engagement with your readers.

Remember that you can’t get quality comments unless you have quality content. Let We Do Web Content fill your blog and website with quality, engaging content that will inspire your readers to talk about and share your posts. Just fill out our contact form or call us at 888-521-3880 to inquire about all the services we offer to help grow your web traffic and boost your Internet presence.

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